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AI Agents Chatbots Customer Support
Parlant
A feedback-driven approach to building and guiding customer-facing AI agents
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Key Features
Dynamic Guideline Matching
Ensures instructions are only fed into the language model when relevant contextual conditions apply.
Context Management
Tracks conversation context and manages complex actions efficiently.
Utterance Templates
Utilizes templates to ensure accurate and approved message generation.
Use Cases
Regulated financial services
Legal assistance
Brand-sensitive customer service
Healthcare communications
Government and civil services
Personal advocacy and representation