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AI Agents Chatbots Customer Service
Parlant
A feedback-driven approach to building and guiding customer-facing AI agents
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Key Features
Dynamic Guideline Matching
Ensures instructions are only fed into the model when relevant contextual conditions apply.
Context Management
Tracks conversation context and manages instructions dynamically for better accuracy.
Utterance Templates
Allows the use of templates to ensure outputs are accurate and appropriate.
Use Cases
Regulated financial services
Legal assistance
Brand-sensitive customer service
Healthcare communications
Government and civil services